Returns Policy

Refund & Return Policy

We offer a 30-day refund and return policy to ensure a smooth and worry-free shopping experience.

Return Eligibility

1. Defective or Damaged Products

If you receive a defective or damaged item, please contact our support team at info@twinkale.com within 30 days of receiving your order.
We will provide instructions for returning the item for a replacement or full refund.

2. Unwanted Products

If you wish to return an item that is new, unused, and unopened, you may do so within 30 days of purchase.
Please note that return shipping costs are the buyer’s responsibility.

Refund Process

Inspection

All returned items will be inspected to confirm they meet our return eligibility.
If the item does not meet the criteria, we may be unable to process the refund.

Refund Options

If your return is approved, you may choose:

  • A full refund to the original payment method, or

  • Store credit for future purchases on our website.

Refund Timeframe

Refunds are processed within 5–7 business days after we receive your return.
Additional time may be required by your payment provider to finalize the refund.

How to Initiate a Return

To start a return, email us at info@twinkale.com with:

  • Your order number

  • The reason for return

  • Clear photos of damage or defects (if applicable)

Once reviewed, our support team will send you a Return Authorization and detailed shipping instructions.

Packaging

Ensure returned items are securely packaged and include all original packaging and accessories.

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a defective or damaged item.

Tracking

We recommend using a trackable shipping service.
Twinkale is not responsible for returns lost or damaged during transit.

Non-Returnable Items

The following items cannot be returned:

  • Items not in their original condition

  • Items damaged due to misuse or improper handling

  • Items missing original packaging or accessories

Exchanges

We do not offer direct exchanges.
If you need a different product, please return the original item for a refund or store credit, then place a new order.

Contact Us

If you have questions or need assistance, please reach out:

Store Name: Twinkale Store
Email: info@twinkale.com
Phone: +1 (571) 259 8691
Address: 5139 15th St N, Arlington, VA 22205, United States

We are here to help and ensure your shopping experience with Twinkale is positive and satisfying.

Policy Updates


Twinkale reserves the right to update this Refund & Return Policy at any time.
All changes will be posted on our website. Please review this policy periodically.